Help Centre

Bajimat FAQ — Your Questions Answered

Everything you need to know about your bajimat account, games, deposits, withdrawals, and the app — all in one place.

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What Do You Need Help With?

Jump straight to the topic that matters to you. Every bajimat FAQ category is covered below.

Account & Registration

Questions about creating your bajimat account, verifying your identity, changing your password, or managing your profile settings. Everything account-related is covered here.

Deposits & Withdrawals

How to deposit in BDT using bKash, Nagad, or Rocket. How long withdrawals take, minimum amounts, and what to do if a transaction doesn't go through as expected.

Games & Gameplay

How bajimat games work, what RTP means, which games are available, how bonuses are triggered, and how to get the most out of each game in the bajimat library.

App & Technical

How to download and install the bajimat app on Android or iOS, what to do if the app isn't loading, how to update it, and how to fix common technical issues.

Bonuses & Rewards

How the bajimat rewards programme works, how to claim bonuses, what wagering requirements apply, and how to redeem your reward points for real BDT.

Security & Responsible Gaming

How bajimat protects your account and personal data, how to enable two-factor authentication, and how to use responsible gaming tools like deposit limits and self-exclusion.

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Account Deposits Withdrawals Games App Bonuses Security
Account & Registration

Go to bajimat.pro/register and click the Register button. You'll need to enter your mobile number or email address, choose a password, and complete a quick verification step. The whole process takes under two minutes. Once your account is active, you can deposit in BDT and start playing any bajimat game straight away.

Basic account registration lets you start playing. For withdrawals above a certain threshold, bajimat may ask you to verify your identity by submitting a copy of your NID or passport. This is a standard process to protect your account and comply with platform security requirements. Verification is usually completed within a few hours.

On the login page, click "Forgot Password" and enter the mobile number or email linked to your bajimat account. You'll receive a reset link or OTP. Follow the steps to set a new password. If you don't receive the reset message within a few minutes, check your spam folder or contact bajimat support through the live chat.

No. Each player is allowed one bajimat account only. Creating multiple accounts is against the platform terms and can result in all accounts being suspended and balances forfeited. If you've lost access to your original account, contact support to recover it rather than creating a new one.

Log in to your bajimat account and go to Account Settings. From there you can update your contact details. For security reasons, changing your phone number may require identity verification. If you run into any issues, the bajimat support team can assist you directly through live chat.
Deposits

Bajimat supports bKash, Nagad, and Rocket for deposits. All transactions are processed in Bangladeshi Taka (BDT). There are no currency conversion fees — what you send is what lands in your bajimat account balance. Simply go to the Wallet section, choose your preferred method, enter the amount, and follow the on-screen steps.

The minimum deposit on bajimat is ৳ 100 BDT. This applies across all supported payment methods including bKash, Nagad, and Rocket. There is no maximum deposit limit for standard accounts, though very large deposits may require additional verification.

Deposits via bKash, Nagad, and Rocket are credited to your bajimat account almost instantly — usually within a minute or two. If your deposit hasn't appeared after five minutes, check that the transaction was completed on your mobile banking app and contact bajimat support with the transaction reference number.

This can happen if the connection drops mid-transaction. First, check your bajimat wallet balance — the deposit may have gone through even if you didn't see a confirmation. If the balance hasn't updated, note down the transaction ID from your bKash, Nagad, or Rocket app and contact bajimat support via live chat. Failed deposits are always investigated and resolved promptly.
Withdrawals

Go to the Wallet section in your bajimat account and select Withdraw. Choose your preferred method — bKash, Nagad, or Rocket — enter the amount in BDT, and confirm. Make sure the mobile number you're withdrawing to matches the one registered on your bajimat account. Withdrawals are processed by the bajimat finance team and usually arrive within a few hours.

Most bajimat withdrawals are processed within 1 to 6 hours. During peak times or if additional verification is needed, it may take up to 24 hours. If your withdrawal hasn't arrived after 24 hours, contact bajimat support with your withdrawal reference number and they'll look into it right away.

Yes. The minimum withdrawal amount on bajimat is ৳ 200 BDT. There is no fee charged by bajimat on withdrawals — the full amount you request is sent to your mobile banking account. Your mobile banking provider may apply their own transaction fees, which are outside bajimat's control.

Withdrawals can show as pending while the bajimat team reviews and processes the request. This is normal and usually resolves within a few hours. If your withdrawal has been pending for more than 24 hours, it may be held for identity verification. Log in to your account to check if any documents are required, or contact support directly.
Games & Gameplay

Bajimat currently offers Cat Fishing, Fishing Expert, Dragon Fortune, Lucky Neko, Judo, and Ludo Quick. Each game has its own style — fishing arcade games, slots, combat betting, and board games. All bajimat games are available on both the website and the mobile app. Visit the Game page for the full library.

Yes. All bajimat games use a certified Random Number Generator (RNG). Every result is generated independently and cannot be predicted or influenced by the platform or any player. The RTP (Return to Player) percentages shown for each game are accurate and based on long-term statistical averages across millions of rounds.

RTP stands for Return to Player. It's a percentage that shows how much of the total money wagered on a game is paid back to players over time. For example, a bajimat game with 96% RTP returns ৳ 96 for every ৳ 100 wagered on average. RTP is calculated over millions of rounds — individual sessions will vary, but higher RTP games generally give better long-term value.

If your connection drops during a bajimat game round, the round result is still recorded on the server. When you reconnect and reload the game, you'll see the outcome of the interrupted round. If the result isn't showing correctly or your balance looks wrong, contact bajimat support with the approximate time of the disconnection and they'll check the server logs.
App & Technical

Visit the App page on bajimat.pro and follow the download instructions for your device. The bajimat app is available for both Android and iOS. It's free to download and gives you access to the full game library, your wallet, and live support — all from your phone.

First, check your internet connection and try switching between mobile data and Wi-Fi. If the app still won't load, try closing it completely and reopening. If the issue persists, check whether there's an update available in your app store — running an outdated version of the bajimat app can cause loading problems. If none of these work, uninstall and reinstall the app.

Yes. You can play all bajimat games directly in your mobile or desktop browser without downloading anything. Just go to bajimat.pro, log in, and start playing. The browser version works well on Chrome, Safari, and most modern browsers. The app does offer a slightly smoother experience, but it's entirely optional.
Bonuses & Rewards

Every time you play a bajimat game, you earn reward points based on your bet size. Points accumulate in your account and can be redeemed for real BDT. The more you play, the more points you collect. Visit the Rewards page to see your current points balance and available redemption options.

Some bajimat bonuses come with wagering requirements, which means you need to play through the bonus amount a certain number of times before you can withdraw it. The specific requirements are shown when you claim any bonus. Standard game winnings — money you win without a bonus — have no wagering requirements and can be withdrawn at any time.

Bonuses are usually credited automatically within a few minutes of qualifying. If yours hasn't appeared after 30 minutes, first check the bonus terms to confirm you've met all the conditions. If everything looks correct, contact bajimat support via live chat with details of the promotion and they'll sort it out for you.
Security & Responsible Gaming

Bajimat uses SSL encryption on all pages to protect your data in transit. Your password is stored in hashed form and is never visible to anyone, including bajimat staff. You can also enable two-factor authentication (2FA) in your account settings for an extra layer of security. If you ever notice suspicious activity on your account, change your password immediately and contact support.

Yes. Bajimat provides responsible gaming tools in your account settings. You can set daily, weekly, or monthly deposit limits to help manage your spending. You can also set session time reminders or request a temporary account cooling-off period. Visit the Responsible Gaming page for full details on all available tools.

If you feel you need a break from gaming, bajimat offers a self-exclusion option. You can request a temporary suspension (from 1 week to 6 months) or a permanent closure of your account. To activate self-exclusion, go to Account Settings and select Responsible Gaming, or contact bajimat support directly. During a self-exclusion period, you will not be able to log in or receive promotional communications.

About This Bajimat FAQ Page

This bajimat FAQ page is updated regularly to reflect the latest platform features, payment options, and game additions. If you're new to bajimat, this is the best place to start — most questions players have when they first sign up are answered here, from how to make your first BDT deposit to how the bajimat rewards programme works.

The bajimat platform is built specifically for players in Bangladesh. That means everything — deposits, withdrawals, game stakes, and support — runs in BDT through payment methods that Bangladeshi players actually use: bKash, Nagad, and Rocket. There's no need to deal with foreign currencies or complicated conversion processes.

Can't find what you're looking for? Use the search bar at the top of this page or contact the bajimat support team directly through live chat — available 24 hours a day, 7 days a week.

For questions about specific bajimat games, the Game page has detailed information about each title including RTP, minimum bets, and how bonus rounds work. For information about the bajimat rewards programme, visit the Rewards page. If you're looking to download the bajimat app, head to the App page for step-by-step instructions.

Bajimat takes responsible gaming seriously. If you ever feel that your gaming is becoming a problem, the tools are there to help — deposit limits, session reminders, cooling-off periods, and self-exclusion are all available in your account settings. The Responsible Gaming page has full details on every option available to you.

Quick Facts

  • Minimum deposit: ৳ 100 BDT
  • Minimum withdrawal: ৳ 200 BDT
  • Withdrawal time: 1–6 hours typically
  • Supported payments: bKash, Nagad, Rocket
  • Games available: 6 titles
  • App platforms: Android & iOS
  • Support: 24/7 live chat
  • Currency: BDT only, no conversion

Helpful Links

Still Need Help?

Contact Bajimat Support

Didn't find your answer in the FAQ? The bajimat support team is available around the clock to help you out.

Live Chat

The fastest way to reach bajimat support. Available 24/7 directly inside the app or on the website. Most queries are resolved within minutes.

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Email Support

For non-urgent queries or if you need to send documents, email the bajimat support team. Responses are typically sent within a few hours during business hours.

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More FAQ Topics

Browse the full bajimat FAQ above for answers on accounts, payments, games, the app, bonuses, and responsible gaming — all in one place.

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